Refund policy

🃏 Return & Refund Policy

Last updated: November 11, 2025

Pokemon entrepreneurs, collectors, investors, and players -
Thank you for shopping with LifeRaft — we’re thrilled to help you expand your Pokémon collection. Every card is carefully inspected, packaged, and shipped with collectors in mind.

💬 Returns

Because we sell individual Pokémon singles, we generally don’t accept returns or exchanges once a card has been purchased. Card conditions and values can change quickly, so this helps us maintain fairness for all collectors.

However, if there’s ever an issue with your order — such as:

You received the wrong card,
The card’s condition doesn’t match the description, or
It arrived damaged during shipping,

Please contact us within 7 days of delivery at liferafttcg@gmail.com with clear photos of the issue. We’ll do our best to make it right with a replacement, refund, or store credit, depending on the situation.

❌ Order Cancellations

Because the value of singles can change quickly, orders can’t be canceled once they’ve been placed. Please double-check your cart before checking out — especially for quantity, condition, and version of the card.

If you made a genuine mistake (like choosing the wrong card version), reach out right away at liferafttcg@gmail.com, and we’ll do our best to help if the order hasn’t shipped yet.

💰 Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days after we confirm the issue.

🔍 Card Condition & Accuracy

We describe every card’s condition using standard grading terms (e.g., Near Mint, Lightly Played, Moderately Played). Please check all product photos and descriptions carefully before purchasing — and feel free to contact us if you’d like extra photos or more details about a specific card.

📬 Need Help?

Questions? Concerns? Want to talk about your favorite Pokémon?
We’re always happy to help — just send us an email at liferafttcg@gmail.com.

Thanks again for supporting LifeRaft and being part of the collector community.
— The LifeRaft Team